All Renee Kilburn's ceramic products are made individually by hand. I only accept returns within 14 days if the product is broken on delivery. The customer must have photographic evidence of damaged shipping box and product. 

You have a statuatory refund right of 14 days from recieveing your order. If you have suspicions of the product has been broken in transit, the box might be damaged, please submit photographic evidence of opening the box.

I will replace the product, but it is hand made and slight differences can ocurr. There might not be a replacement in stock, in that case it will take 3-5 weeks before I am able to send another.

It is a rare thing that pieces have broken in transit as I pack the boxes well, so orders can be shipped all over the world.

UK Delivery: Standard shipping costs:

Small item: £10, Medium item: £15, Large Item: £20, Heavy item: £25

If you have purchased multiple items you will only be charged for the highest rate product for the whole order.

Shipping costs will be confirmed at checkout.

In stock items will be delivered within 3-5 days.

Made to order items will be delivered within 30 days.

Bespoke commission delivery will be confirmed with order details.

Collection from the studio is free of charge within 1-2 business days of order.  An appointment will be made for collection by email following checkout.

International Shipping: Available on request. Please get in touch for details.