You have a statuatory refund right of 14 days from recieveing your order. If you have suspicions of the product has been broken in transit, the box might be damaged, please submit photographic evidence of opening the box.

I will replace the product, but it is hand made and slight differences can ocurr. There might not be a replacement in stock, in that case it will take 3-5 weeks before I am able to send another.

It is a rare thing that pieces have broken in transit as I pack the boxes well, so orders can be shipped all over the world.